Return & Refund Policy
Thank you for shopping at Label Me Pantry. We value your satisfaction and want you to have a positive experience with our products. This Return and Refund Policy outlines your rights and our procedures for returning items and requesting refunds. Please read this policy carefully.
Our Promise to You
We are committed to providing high-quality products. If for any reason you are not completely satisfied with your purchase, we are here to help. Our goal is to make the return process as simple and transparent as possible.
Return Window
You have 7 days from the date you receive your order to request a return.
- Clock Starts: The return window begins on the day your package is delivered to the provided shipping address.
Eligibility Conditions
To be eligible for a return and refund, your item must meet the following conditions:
- Proof of Purchase: A valid order number or receipt is required to process any return.
Important Note: For reasons related to hygiene and safety, all returns are subject to inspection upon receipt.
Non-Returnable Items
Due to health and safety regulations, the following items are generally non-returnable and non-refundable
- Items that are opened, used, or damaged by the customer after delivery
- Items marked as “Final Sale” or “Clearance” on the product page
- Gift cards or digital products
Damaged, Incorrect, or Faulty Items
We take great care in packaging your order, but sometimes issues can occur. If you receive a damaged, incorrect, or faulty item, we sincerely apologize. We will make it right at no cost to you.
Process for Damaged/Faulty Items:
- Contact Us Immediately: Please contact our customer support team within 2 days of receiving your order.
- Provide Documentation: Please provide your order number and clear photos showing the damage or issue with the item.
- Resolution: We will review your claim and, if approved, we will issue a full refund or send a replacement item at no additional cost, including covering any return shipping fees if we request the item back.
Return Process
If your item is eligible for a return, please follow these steps:
- Initiate a Return: Email us at labelme94@gmail.com with your order number and the reason for the return. We will provide you with instructions on where to send your return.
- Pack the Item: Securely pack the item in its original packaging, if possible.
- Ship the Item: Send the package to the return address provided. Please do not send your purchase back to the manufacturer.
Return Shipping Costs
- For Damaged/Faulty Items: Label Me Pantry will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse you for reasonable shipping charges.
- For Other Returns (Change of Mind): The customer is responsible for the cost of return shipping. The original shipping cost is non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
- Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 – 3 business days.
- Refund Method: Refunds are issued to the original payment method used for the purchase.
- Timing: Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us. If the replacement item is out of stock, we will issue a full refund.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Label Me Pantry
Email: labelme94@gmail.com
